ku955 Privacy Policy — How We Protect Your Personal Data

1 Introduction

ku955 is Bangladesh's premier online casino and sports betting platform, serving adult players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and the rest of the country. We are committed to protecting the privacy and personal data of every player who chooses to engage with our platform.

This Privacy Policy explains, in plain and accessible English, exactly what personal data ku955 collects from you, the lawful grounds on which we process that data, how long we retain it, and the rights available to you as a data subject. This policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which form part of your overall agreement with ku955.

If you have any questions about this policy or how your data is handled, you can reach our Data Protection team at any time by emailing [email protected] or via the 24/7 live chat feature available through your account dashboard.

2 Who We Are

The data controller responsible for your personal information is the operator of the ku955 platform. As the data controller, ku955 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is lawful, fair, and transparent.

All enquiries regarding the processing of your personal data — including requests to exercise your data subject rights — should be directed to the ku955 support team. Contact details are set out in Section 15 of this policy.

3 Personal Data We Collect

Depending on how you interact with the ku955 platform, we may collect and process the following categories of personal data:

4 How We Collect Your Data

ku955 collects personal data through the following means:

• Direct interactions: Information you provide when registering an account, completing identity verification, making deposits or withdrawal requests, contacting customer support, or responding to surveys and promotions.
• Automated technologies: Technical data collected automatically as you browse and use the platform, including cookies, server logs, and similar tracking technologies. See Section 8 for full details on our cookie practices.
• Third-party sources: Identity and fraud-screening data received from payment processors (such as bKash, Nagad, Rocket, and Upay), identity verification service providers, and fraud prevention agencies where we are legally permitted to receive and use such data.
• Public sources: Publicly available information that we may use in connection with verifying your identity or screening for fraud and money laundering risks.

5 Legal Basis for Processing

ku955 processes your personal data only where a valid lawful basis exists. The following legal bases apply to our processing activities:

• Contractual necessity: Processing that is necessary to enter into and perform our contract with you as a registered player — including account creation, transaction processing, and customer support delivery.
• Legal obligation: Processing required to comply with our legal and regulatory obligations, including anti-money laundering (AML) checks, know-your-customer (KYC) verification, age verification, and fraud prevention.
• Legitimate interests: Processing necessary for purposes that we have assessed to be legitimate and not overridden by your privacy interests — including platform security, fraud detection, internal analytics, and responsible gaming monitoring.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily in the context of direct marketing communications and the use of non-essential cookies. You may withdraw consent at any time without detriment.

6 How We Use Your Personal Data

ku955 uses the personal data we collect for the following specific purposes:

• Creating and managing your ku955 player account, including authenticating your identity each time you log in.
• Processing deposits, withdrawals, and all associated financial transactions denominated in Bangladeshi Taka (৳) through your chosen payment method.
• Verifying that you meet the eligibility criteria to use the platform, including confirming that you are aged 21 or above and not subject to a self-exclusion order.
• Conducting anti-money laundering and fraud screening as required by applicable law and our internal risk management policies.
• Delivering and improving customer support services through live chat, email, and other communication channels.
• Monitoring your gaming activity to identify signs of problem gambling and to enable the responsible gaming tools — including deposit limits, session reminders, and self-exclusion — to function correctly.
• Personalising your experience on the ku955 platform, including surfacing relevant game recommendations, promotions, and seasonal offers tied to events such as Eid, the BPL, and the T20 World Cup.
• Sending you transactional communications — such as deposit confirmations, withdrawal notifications, and account security alerts — that are necessary for the proper operation of your account.
• Sending promotional and marketing communications where you have opted in, or where we have a legitimate interest in doing so in the context of an existing customer relationship.
• Analysing aggregated, anonymised usage data to improve the performance, reliability, and user experience of the ku955 platform.
• Enforcing our Terms & Conditions and defending or pursuing legal claims where necessary.

7 Sharing Your Data with Third Parties

ku955 does not sell your personal data to any third party. We share your information only in the following limited and clearly defined circumstances:

• Payment processors: We share the minimum necessary financial data with payment service providers such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank to process your deposit and withdrawal transactions.
• Identity verification providers: We may share identity documents and related personal data with certified third-party KYC and AML screening providers to fulfil our legal obligations regarding age and identity verification.
• Game content providers: Your account reference and gameplay data may be shared with our game studio partners — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to the extent necessary to deliver their games on our platform and to resolve game-related disputes.
• Technology and infrastructure providers: We use reputable third-party providers for cloud hosting, platform security, analytics, and customer support tooling. These providers act as data processors under contractual agreements that require them to protect your data and use it only for the purposes we specify.
• Legal and regulatory disclosures: We may disclose your personal data to law enforcement agencies, regulatory authorities, or courts if required to do so by applicable law, legal process, or in connection with the investigation of suspected illegal activity including fraud and money laundering.

Any third party with whom we share your personal data is required to implement appropriate technical and organisational security measures and is contractually prohibited from using your data for any purpose other than those specified by ku955.

8 Cookies and Tracking Technologies

ku955 uses cookies and similar tracking technologies on its platform to ensure proper functionality, enhance user experience, and gather anonymised analytical data. The following categories of cookies may be in use:

• Strictly necessary cookies: Required for the platform to function correctly. These include session authentication tokens, security cookies, and cookies that remember your login state. These cannot be disabled without impairing your ability to use the platform.
• Functional cookies: Used to remember your preferences — such as language settings, preferred payment method, and game display options — to provide a more personalised experience across sessions.
• Analytical cookies: Used to collect aggregated, anonymised data about how players navigate and use the ku955 platform. This data helps us identify areas for improvement and optimise the overall user experience. No individually identifiable data is used for analytical reporting.
• Security cookies: Used to detect and prevent fraudulent activity, such as identifying automated bot traffic, multiple simultaneous sessions from different geographies, and other suspicious access patterns.

You may configure your browser to refuse or delete cookies, though doing so may affect the functionality of certain features on the ku955 platform. Strictly necessary cookies cannot be disabled as they are essential for platform operation and account security.

9 Data Security

ku955 takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. Our security practices include:

• SSL/TLS encryption for all data transmitted between your device and our servers, ensuring that your login credentials, payment information, and personal data cannot be intercepted in transit.
• Encryption of sensitive data at rest, including identity documents, financial records, and authentication credentials stored in our databases.
• Role-based access controls that restrict access to personal data to only those ku955 employees and contractors who require it to perform their specific job functions.
• Regular internal and third-party security audits, penetration testing, and vulnerability assessments of our platform infrastructure.
• Automated monitoring systems that detect and alert on anomalous access patterns, potential account takeovers, and other security events in real time.
• A documented incident response procedure that is activated in the event of a suspected or confirmed data breach, ensuring that affected players are notified promptly and that appropriate remediation steps are taken without undue delay.

10 Data Retention

ku955 retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active account and for a minimum period of five (5) years following account closure, in order to satisfy our anti-money laundering and fraud prevention record-keeping obligations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, consistent with standard financial record-keeping requirements.
• Communication and support records: Retained for three (3) years from the date of the communication, unless the records are relevant to an ongoing dispute or legal claim, in which case they are retained until final resolution.
• Marketing preference data: Retained until you withdraw your consent or opt out of marketing communications, at which point marketing data is suppressed within thirty (30) days.
• Technical and usage data: Aggregated and anonymised analytics data may be retained indefinitely; individually identifiable technical data is deleted or anonymised after twelve (12) months.

Upon expiry of the applicable retention period, your personal data will be securely deleted or irreversibly anonymised. Where complete deletion is not technically possible (for example, where data is held in encrypted backup archives), ku955 will ensure that the data is isolated from active processing and scheduled for deletion at the earliest opportunity.

11 Your Data Subject Rights

As a player on the ku955 platform, you hold the following rights in respect of your personal data. ku955 is committed to facilitating the exercise of these rights promptly and without charge:

• Right of access: You may request a copy of all personal data that ku955 holds about you, together with information about the purposes for which it is processed, the categories of data held, and the recipients with whom it has been shared.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to erasure ("right to be forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where there is no overriding legitimate basis for continued processing. Note that this right is subject to our legal obligations to retain certain records for specified periods.
• Right to restriction of processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while we verify the accuracy of data you have disputed.
• Right to data portability: Where processing is based on your consent or on the performance of a contract, you may request a structured, machine-readable copy of the personal data you have provided to us.
• Right to object: You have the right to object to processing based on our legitimate interests at any time. You also have an unconditional right to object to the use of your personal data for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place prior to withdrawal.

To exercise any of the rights listed above, please contact the ku955 support team via the live chat feature in your account dashboard or by emailing [email protected]. We will respond to all verified requests within thirty (30) days. In complex cases, we may extend this period by a further sixty (60) days, in which case we will inform you of the extension and the reason for it within the initial thirty-day period.

12 Children and Minors

The ku955 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, store, or process personal data from individuals under the age of 21. If you are under 21, you must not register an account or attempt to use our services.

If ku955 becomes aware that personal data has been collected from a person under the age of 21 — whether through a falsified date of birth during registration or any other means — that account will be immediately suspended, all associated funds will be subject to review in accordance with our Terms & Conditions, and the personal data in question will be deleted from our systems as soon as practicable.

Parents and guardians are encouraged to make use of parental control software and device-level content filtering to prevent minors from accessing online gaming platforms, including ku955.

13 Third-Party Websites and Services

The ku955 platform may contain references to or integrations with third-party game studios and payment providers. While ku955 takes care to partner only with reputable and security-conscious organisations, we are not responsible for the privacy practices of those third parties.

This Privacy Policy applies solely to the personal data collected and processed by ku955 in connection with your use of the ku955 platform. We encourage you to review the privacy policies of any third-party services you interact with in connection with your ku955 account, including your chosen payment provider (bKash, Nagad, Rocket, Upay, etc.).

14 Updates to This Privacy Policy

ku955 reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, applicable law, or the services we offer. When we make a material change to this policy — meaning a change that significantly affects your rights or the way we handle your data — we will notify you via the email address registered to your account and/or by displaying a prominent notice on the ku955 platform, with a minimum of seven (7) days' notice before the change takes effect.

Non-material updates — such as typographical corrections, minor clarifications, or formatting improvements — may take effect upon publication, and the "Last Updated" date at the top of this policy will be revised accordingly.

Your continued use of the ku955 platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with a material change, you should discontinue use of the platform and contact support to request account closure.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which ku955 processes your personal data, please do not hesitate to get in touch with our team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the account dashboard after logging in
• Support Hours: Around the clock — Bangladesh Standard Time (BST, UTC+6)
• Response Time: We aim to acknowledge all privacy-related enquiries within 24 hours and resolve them within 30 days

For formal data subject rights requests — including access, rectification, erasure, and portability requests — please include your registered account email address and a brief description of your request to allow us to process it efficiently. You may be asked to provide proof of identity before we action a data rights request, to ensure that we do not disclose personal data to an unauthorised party.